Report a bug

Capture the network and console information GitBook’s support team needs to investigate a bug

Report bugs from the app’s support widget or by emailing [e-mail], with as much context as possible on how you encountered the issue.

For some issues, the support team asks for a HAR capture (HTTP Archive). It records your browser’s requests and responses with the GitBook app, letting the team investigate further. Capture it alongside a console log:

Chrome

1. In Chrome, go to the page in GitBook where you’re experiencing the issue.
2. Click ⋮ at the top right of your browser window, then More tools → Developer tools.
3. Click the Network tab and check Preserve log.
4. Confirm the red circle at the top left of the Network tab is visible — recording has started. If the circle is black, click it to start recording.
5. Refresh the page and reproduce the issue.
6. Click the download icon (↓) in the Network tab toolbar to save all requests as a HAR file.
7. Click the Console tab, right-click anywhere in the console, and click Save as…. Name the file Chrome-console.log.
8. Reply to your case with both files as shared links.

Firefox

1. In Firefox, go to the page in GitBook where you’re experiencing the issue.
2. Click the Firefox menu at the top right, then Web developer → Network.
3. Click the Network tab and check Persist logs.
4. Refresh the page and reproduce the issue while the capture is running.
5. Right-click any row of the activity pane and click Save all as HAR.
6. Click the Console tab, right-click any row, and click Select all. Paste the content into a text file named console-log.txt.
7. Reply to your case with both files as shared links.

Safari

1. In Safari, go to the page in GitBook where you’re experiencing the issue.
2. In the menu bar, click Develop and select Show Web Inspector.
3. Click the Console tab and check Preserve log, then go to the Network tab.
4. Refresh the page and reproduce the issue while the capture is running.
5. Right-click any row of the activity pane and click Export HAR.
6. In the Console tab, right-click any row and click Select all. Paste the content into a text file named console-log.txt.
7. Reply to your case with both files as shared links.

Edge

1. In Edge, go to the page in GitBook where you’re experiencing the issue.
2. Click the Edge menu (⋮) at the top right and select Developer tools.
3. Click the Network tab and clear the entries on navigate option (the blue arrow with a red X).
4. Confirm the green play button (start profiling session) is selected — the capture is running.
5. Refresh the page and reproduce the issue.
6. Click the Export as HAR icon (the floppy disk).
7. In the Console tab, right-click any row and click Copy all. Paste the content into a text file named console-log.txt.
8. Reply to your case with both files as shared links.