How Immuta build docs collaboratively with GitBook

When Immuta needed to revamp its documentation workflows, GitBook’s collaboration tools were the perfect choice to help empower the whole team to contribute. Catherine Carney, Senior Manager of Product Operations, led the charge to create a more accessible and collaborative documentation platform.

We sat down with her to discuss the team’s challenges — and how GitBook helped overcome them.

Upgrading from an outdated system

“About a year ago we were revamping the structure of our documentation, and we wanted to get people from different parts of the company contributing more directly to the docs.”

As Immuta scaled its product offering and customer base, the documentation needed to keep up. The team relied on a homegrown system that used separate vendors for the documentation repository, editing, hosting, and search. The complex setup made it difficult for anyone outside the technical writing team to contribute — and this bottleneck ultimately led to documentation gaps.

“Some of our senior members wanted to contribute, and they got a firsthand experience of how hard the existing platform was to use. There was a big learning curve to be able to get in there and contribute to the docs.”

Simplifying workflows with GitBook

The team evaluated several solutions, ultimately choosing GitBook. The seamless GitHub Sync integration meant the Immuta team could easily pull in its existing markdown files and have docs up and running in a matter of hours. Plus, the intuitive WYSIWYG interface was well-received by the wider company and simplified everyone’s workflows.

“We were setting up the integration, and bam — everything was just pulled in immediately. And now we’re able to get people in there and make changes with a simple learning curve. The process of finding documentation, making a change, and submitting a change request is so simple.”

Measuring success and looking ahead

Since implementing GitBook, Immuta has seen significant benefits — from improved workflows to a more collaborative focus on the docs. And the company’s leadership sees documentation as a strategic tool for reducing customer support costs.

“If we create good documentation and customers can use it effectively, they won’t need to call support. And that is a massive time and cost saving — so that’s something that we’re paying a lot of attention to right now.”

Looking ahead, Immuta aims to consolidate multiple knowledge bases into GitBook, creating a unified resource for both internal teams and customers. For Immuta, GitBook isn’t just a documentation tool — it’s a platform that enables more collaborative, accessible, and efficient knowledge sharing.

Interested in seeing how your documentation workflows could be improved with GitBook — and how simple migration could be? Start a free trial or reach out to our sales team to see how easy it is to great incredible looking docs in no time with Git Sync and our block-based editor.