Intercom

Our Intercom connector can identify content gaps from support conversations, or surface support conversations through the assistant.

In GitBook Assistant

Conversations from Intercom can be passed as context to GitBook Assistant.

In change requests

GitBook Agent can identify content gaps from resolved support conversations in Intercom.

What we store

• GitBook only indexes resolved conversations in Intercom that have at least one reply from a human or AI support agent. We do not index open or unresolved conversations, and we do not index spam conversations.
• GitBook only stores the conversation, we do not store any metadata or user information.
• GitBook redacts sensitive information in the ticket before storage, we do not store any sensitive information in the conversation itself.

How to connect

• Connecting to Intercom requires an API key with read access to conversation. You own this API and can control its scope and expiry as you wish.