# How do I contact support? There are two ways to get in touch with us: * You can submit a support request via the GitBook app. When you’re logged in, click on the **question mark** at the bottom of the sidebar. Click **Contact us.** * You can email directly. ## What information should I share? To help *us* help *you* as efficiently as possible, please be sure to send us all relevant details: * If your support request relates to a specific space, please make sure to include a link to it. * Please describe the steps that you are taking, what happens when you take those steps, and what you expect to happen instead. * If you are running into an error message, please pass along the error message in full. ## When will I get a response? We aim to respond to every message within 1 business day. At busy times this might not be possible, but we’ll always get back to you as soon as we are able. Please note our support team works Monday to Friday, from 9 am to 5 pm GMT (+/- 3 hours). --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://gitbook.com/docs/help-center/further-help/how-do-i-contact-support.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.