> For the complete documentation index, see [llms.txt](https://gitbook.com/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://gitbook.com/docs/documentation/zh/bang-zhu/contact-support.md).

# 联系支持

联系 GitBook 支持团队有两种方式：

* 在 GitBook 应用中提交支持请求。点击 **问号** 侧边栏中的图标，然后点击 **联系我们**，然后点击 **给我们发消息**.
* 电子邮件 <support@gitbook.com> 直接联系。

在报告问题之前，请查看 [GitBook 状态页面](https://www.gitbookstatus.com/) ，看看是否有影响应用或其所依赖的第三方服务的任何中断。对于你自己可能能够解决的问题，请参阅《排查 GitBook 应用问题》。

#### 应包含的内容

请包含所有相关细节，以便团队尽可能高效地帮助你：

* 如果你的请求涉及特定内容，请附上该内容的链接。
* 请描述你正在执行的步骤、执行时发生了什么，以及你原本期望发生什么。
* 如果你遇到错误消息，请完整附上错误消息。
* 截图——或展示你操作步骤的短视频——都非常有帮助。

对于应用问题，团队可能会要求提供网络抓包。请参阅《报告错误》。

#### 你何时会收到回复

GitBook 目标是在一个工作日内回复每一条消息。在繁忙时段，这可能无法做到，但团队会在力所能及的第一时间回复你。支持不是实时的——有回复时你会收到通知。

支持团队的工作时间为周一至周五，格林尼治标准时间上午 9 点到下午 5 点（±3 小时）。


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://gitbook.com/docs/documentation/zh/bang-zhu/contact-support.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.