> For the complete documentation index, see [llms.txt](https://gitbook.com/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://gitbook.com/docs/documentation/zh/bang-zhu/contact-support.md).

# 联系支持

有两种方式可以联系 GitBook 的支持团队：

* 从 GitBook 应用中提交支持请求。点击 **问号** 侧边栏中的图标，然后点击 **联系我们**，然后点击 **给我们发送消息**.
* 电子邮件 <support@gitbook.com> 直接联系。

在报告问题之前，请先查看 [GitBook 状态页面](https://www.gitbookstatus.com/) ，确认应用或其依赖的第三方服务是否存在任何中断。对于您自己可能可以解决的问题，请参阅排查 GitBook 应用故障。

#### 应包含的内容

请包含所有相关细节，以便团队尽可能高效地帮助您：

* 如果您的请求与特定内容相关，请提供该内容的链接。
* 描述您正在执行的步骤、执行这些步骤时发生了什么，以及您原本期望发生什么。
* 如果您遇到错误消息，请完整包含该错误消息。
* 截图——或一段展示您操作步骤的短视频——都非常有帮助。

对于应用问题，团队可能会要求提供网络抓包。请参阅报告漏洞。

#### 何时会收到回复

GitBook 目标是在一个工作日内回复每条消息。在繁忙时段，这可能无法做到，但团队一定会在能够回复时尽快联系您。支持并非实时的——有回复时您会收到通知。

支持团队的工作时间为周一至周五，上午 9 点至下午 5 点 GMT（±3 小时）。


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://gitbook.com/docs/documentation/zh/bang-zhu/contact-support.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.