> For the complete documentation index, see [llms.txt](https://gitbook.com/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://gitbook.com/docs/documentation/zh/ai-yu-sou-suo/connections/zendesk.md).

# Zendesk

## 在 GitBook Assistant 中

来自 Zendesk 的会话可作为上下文传递给 [GitBook 助手](/docs/documentation/zh/ai-yu-sou-suo/gitbook-ai-assistant.md).

## 在更改请求中

GitBook Agent 可以 [识别内容缺口](/docs/documentation/zh/gitbook-agent/automatic-docs-improvements.md) 来自 Zendesk 中已解决的支持会话。

## 我们存储什么

* GitBook 只会索引 Zendesk 中已解决的会话，且这些会话至少有一条来自人工或 AI 支持人员的回复。我们不会索引开放或未解决的会话，也不会索引垃圾会话。
* GitBook 仅存储会话，我们不存储任何元数据或用户信息。
* GitBook 会在存储前对工单中的敏感信息进行脱敏，我们不会在会话本身中存储任何敏感信息。

## 如何连接

* 连接到 Zendesk 需要 Zendesk 应用的子域名，例如 `gitbook.zendesk.com` 
* 我们还需要一个具有 Zendesk 会话读取权限的 API 密钥。该 API 归您所有，您可以根据需要控制其权限范围和过期时间。


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# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://gitbook.com/docs/documentation/zh/ai-yu-sou-suo/connections/zendesk.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
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Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.