> For the complete documentation index, see [llms.txt](https://gitbook.com/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://gitbook.com/docs/account-management/cancelling-a-plan.md).

# Subscription cancellations

{% hint style="warning" %}
Before you cancel, contact our [support team](#cancel-plan-button-missing) — we may be able to resolve the issue.
{% endhint %}

If your active subscription shows a **Cancel plan** button, follow these steps:

1. Go to **Organization settings** — click the settings icon at the bottom of the sidebar, then click **\[organization name] settings**.
2. Click **Billing**.
3. Click **Manage Billing** to open the Stripe billing portal.
4. Click **Cancel plan**.
5. On the next page, click **Cancel plan** to confirm.

### **Cancel plan button missing**

If you've clicked through **Organization settings** → **Billing** → **Manage Billing** and reached the Stripe portal without seeing **Cancel plan**, [contact GitBook Support](#cancel-plan-button-missing). Don't repeat the self-service flow.

Support can review your subscription and, where appropriate, cancel it or schedule cancellation on your behalf.

Include the following in your request:

* Your organization name.
* The email address on your GitBook account.
* Your current plan.
* Your next renewal or expected charge date.
* Your most recent invoice or receipt number, if available.
* Confirmation that **Cancel plan** wasn't displayed in GitBook Billing or the Stripe portal.
* Whether you want to cancel at the end of your current billing period.

{% hint style="info" %}
Your plan stays active until the end of your billing period. After that, it won't renew.
{% endhint %}

### **When a trial ends, payment fails, or a subscription lapses**

An ended trial, failed payment, or lapsed subscription differs from a voluntary cancellation — it can restrict collaboration immediately rather than at the end of a billing period.

If collaboration is restricted, members lose access to the organization and its content. The primary administrator retains access to manage the organization.

To restore access, the primary administrator can:

1. Open the organization's billing settings and renew an available plan or start a new subscription. Restoring a subscription restores access for all members.
2. If a payment failed, update the payment details in the billing flow, then complete the renewal.
3. If the new plan has fewer member seats, remove members who no longer need access before selecting the plan. Removing a member doesn't delete content they previously contributed.

### **Renew a cancelled plan**

If you cancelled your plan and your billing period hasn't ended, you can renew. Click **Renew plan**, then click it again on the next page to confirm. Your subscription renews automatically.

If your billing period has already ended, you can purchase a new plan.


---

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